Live Chat Software

Our Live Chat Software allows our clients to offer live chat support for their Websites. The Live Chat Software package that we have developed offers a chat client and a chat server. Both are designed to offer advanced chat options and tools with user friendly interfaces. This software will permit you to directly communicate with your Website visitors. Your conversations will be saved periodically and recorded in transcripts, which you can view via chat archives.

If you own more than one Website, our Live Chat Software allows you to add more than one domain in the chat server. This means that you can set multiple domains and receive incoming chats for these domains. The software will notify you that you have a new chat and which domain, and page, the chat request is coming from.

Live Chat Client

The chat client that your Website visitors will use is very easy to use and allows them to seamlessly send you messages. If they have a question they simply type the message and click send. Our Live Chat Server will add the new chat session to the Live Chat queue and will notify you that you have a new incoming chat. Once you accept the chat session you can chat with the client. The chat client that you utilize will allow you to view the client's request page, their operating system, Web browser, and you can even reply with canned answerers.

Live Chat Server

Our Live Chat Server software is robust and can handle multiple domains and many chat sessions. In the chat server you can set your status (active or inactive) and your status for each domain in your domain list. If your status is set to inactive, visitors on your Website(s) will be able to leave you messages. In the settings section of the Live Chat Server you can select the domain(s) that you want to have in your domain list, select how long you can be inactive for before the server will set your status to inactive, and what you want your status to be when you log into the chat server.

Administrators for the Chat Server will be able to view the active chat managers that are logged into the chat server. They will be able to see the IP address of the chat manager, when they logged in, when their last request was made to the software, their idle preference, their status, and the domain or domains they are available for. Administrators can also view the Live Chat window and see live chats for each domain and each end-user. In the archive section administrators can view chat transcripts for all chat sessions that have been stored since the software install.

If you are interested in this product please contact us.